ANKLE SUPPORTS SHOULDERS/NECK ELBOW  BRACES
WRIST/HAND/THUMB KNEE  SUPPORTS FOOT/HEEL
NIGHT  SPLINTS PROTECTIVE APPAREL BACK SUPPORTS
 

Return Policy
For Size Exchanges Click Here

By placing an order with Braceup.com its affiliated websites customer agrees with our return policy.
 

By placing an order with Brace.com and its affiliated websites customer agrees with our return policy.
  • All Returns/Exchanges must be in original packaging and received in New and resalable condition.
  • Calling for Return Authorization Number within 10 business days of the day the order was placed.
  • Returning product to SupportsUSA within 10 business days of the day you call for a return authorization number. All unauthorized returns are subject to $10.00 administrative charge in addition to 20% restocking Charge.
  • Product is returned in the original package, unsoiled, with instructions.

We will not accept products back due to one or more of the following reasons and we will ship product back to customer at their expense:
  • Items was received after 30 days of delivery date.
  • Customer did not contact our office via phone or email to request a return authorization number.
  • Product is not in the original condition, is damaged, or is missing parts.
  • Original package is missing, or is damaged, or cannot be re-used.
  • Instruction sheet is missing.
  • Product show signs of wear: it has been used in some shape or form.
  • Some products may be sent direct from the manufacturer (drop-shipped), however the correct address to send ANY/ALL items purchased from Braceup.com for returns is:

We cannot be responsible for items NOT sent to this address, or sent back to the manufacturer directly. The manufacturer will NOT notify us of the return, or refund your account. We cannot track an item for return that has been sent to any address other than the above.

ANY ITEM NOT RETURNED TO THE ABOVE ADDRESS WILL NOT BE CREDITED FOR RETURN.

If you are EXCHANGING an item for a different size or another product, the restocking fee will be waived. YOU MUST notify us of the exchange at the time you ask for a Return Authorization. Customer is responsible for shipping a clean and unused product back to us, in the original package with the instruction sheet.

Either Call 800-803-2352 During Business Hours (8-6 Mon-Fri)
Or
Email Us and Include your Name, and Ask for Your Return Authorization number.

Please have your Invoice number when you call for your return. If you Email us, include the name the order was placed under and the invoice number, we cannot find your order without the invoice number.
Please include a copy of your invoice when you send your item back or we will not be able to identify it and credit you.

Manufacturer will repair or replace any product that is proven defective because of material or workmanship at their discretion.
Manufacturer will not cover:
  • Pads or straps which will wear off under normal use.
  • Products or any of its parts which has been damaged due to misuse, alterations or accidental damage.
  • Incorrect product size. The sizing chart in our website is a guide line to help you with a correct fit but bodies do have different structures.